Refund Policy
At GigiChrisJewelry, each item is handmade with care. Because of the nature of our small-batch and custom-crafted jewelry, all sales are final.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us at gigichrisjewelry@gmail.com within 7 days of delivery. Include your order number and a clear photo of the issue so we can review and offer a resolution, which may include:
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A replacement (if the item is still available)
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A store credit
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A partial or full refund (in rare cases)
We reserve the right to determine the best solution based on the nature of the issue.
Non-Returnable Items
Due to hygiene and customization, the following items are non-returnable:
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Earrings (for sanitary reasons)
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Custom or personalized orders
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Sale or discounted items
Cancellations
We do not accept cancellations once an order has been placed. If you need help updating your shipping address or have an urgent issue, email us right away, and we’ll do our best to assist before the order ships.